Shipping Policy

Liramom Shipping Policy

Liramom is committed to delivering your order quickly and safely, using trusted shipping partners to give you a smooth experience from checkout to delivery. For details on how we ship and what to expect, please review the information below.

Shipping methods

We offer several shipping options so your order arrives safely and on time. Once your order has been processed, you will receive a shipping confirmation email with tracking details so you can follow your package every step of the way. Delivery times and shipping fees vary by destination country and the shipping method selected at checkout.

International shipping

Liramom ships worldwide. Delivery times and shipping costs depend on your location and your country’s local customs processes. International shipments may occasionally be delayed by customs clearance and may be subject to duties, taxes, or additional fees charged by local authorities or carriers, which are the responsibility of the customer. For questions about international shipping to your country, you can contact us at support@liramom.com.

Missing or damaged items

If something is missing from your order or arrives damaged, please contact us within 7 days of the delivery date so we can review and file a claim if needed. Include:

  • Your order number

  • Photos of the outer packaging (for damage claims)

  • A photo of the packing slip (for missing item claims)

  • A brief description of the issue

Requests submitted after 7 days from delivery may not be eligible for replacement or refund.

Packaging damage:
Every order is packed with care so your items arrive in great condition. If the outer packaging is damaged in transit but the product inside is still fully functional, the order will not qualify for a replacement or refund. If you are unsure whether your item has been affected, please email our team at support@liramom.com with photos and we will be happy to help.

Delivered but not received

If tracking shows your package as “Delivered” but you cannot locate it, please first check with household members, neighbors, and any usual delivery spots (porch, mailroom, reception, parcel locker). If you still cannot find it, you will need to open a claim directly with the carrier. Once you have the carrier’s proof of loss or claim confirmation, you can share it with us so we can review next steps. Claims for packages marked as delivered are not eligible more than 7 days after the recorded delivery date.

Order modification

If you need to change your order (shipping address, product, or quantity), we can usually help within 12 hours of the order being placed. After 12 hours, your order may already be packed or handed over for shipment, and changes might no longer be possible. Please email support@liramom.com as soon as you notice something needs to be updated.

Order cancellation

If you wish to cancel your order, we can generally process a cancellation within 12 hours of purchase. After 12 hours, your order may already be in the shipping process and cannot be cancelled. In that case, you may need to wait for the package to arrive and follow our return instructions (if applicable to your order). To request a cancellation, contact us immediately at support@liramom.com.

General information

  • Orders are typically processed and handed over to the carrier within 1 calendar day (excluding weekends and public holidays)

  • Tracking details will be emailed to you as soon as your order ships

  • For any questions about shipping, delivery, or your order status, our customer support team can be reached at support@liramom.com

We’re here to make sure your Liramom order arrives safely and that you feel supported every step of the way.